FAQ

Frequently asked questions

Straight answers about how I work, what I can help with and how to get started.

About my service

What is a virtual PA?

A virtual PA (or virtual assistant) is a skilled administrator who supports your business remotely. I'm an independent virtual PA, working from a home office outside your premises, so you get experienced, dependable help without the cost of hiring another employee.

Who will I be working with?

You'll work directly with me, Jodie Markham, not an agency or a call centre. Reliable Solutions is my independent practice, based in Hawke's Bay.

What can you help me with?

I help with four main areas: administrative support (emails, documents, data entry and research), diary and schedule maintenance, marketing support (social media, newsletters, content and day-to-day marketing tasks), and bookkeeping and business support (invoicing, bookkeeping support, reconciliations and payroll assistance).

Which industries do you support?

I support healthcare, legal firms, finance and accounting, real estate, trades and construction, transport and logistics and SMEs and startups. Each has its own page showing how I can help.

Do you work with businesses outside Hawke's Bay?

Yes. I'm based in Hawke's Bay and support businesses in Napier, Waipukurau and the wider region, as well as clients across New Zealand, all remotely.

Working together

How do your virtual PA services work?

Tell me what you need and I'll suggest a simple plan. I then work remotely with your calendar, documents and software, so the admin is taken care of without another person in your office.

How do I get started?

Get in touch by phone on 027 533 6262, by email at info@reliablesolutions.co.nz or through the contact page, and tell me what you need and how I can help. I'll tailor a support package to suit your goals and budget.

Are there long-term contracts?

No. Support is flexible with no long-term ties, so you can scale up or down as your workload changes.

How much does a virtual PA cost?

It depends on what you need and how much support you want. Because I work from a home office with no overheads, my service costs a fraction of hiring an employee. Tell me what you need and I'll talk you through the options.

Can you support specific software or tools?

Yes. I work in Word, Excel, PowerPoint and shared calendars, and can work remotely with your private software. Tell me what you use and I'll confirm.

Can you help with bookkeeping and payroll?

Yes, on the admin side: invoicing, bookkeeping support, reconciliations and payroll assistance. If you need accounting advice or tax filing, you'll still want to work with your accountant.

Privacy and security

How do you keep my information secure?

Your privacy is valued and all conversations are confidential. If your industry has specific requirements, let me know and I'll talk them through with you.

Still have a question?

Send me a message and I'll get back to you. I'm happy to talk through what you need.
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